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Management Is Dead You've worked incredibly hard and have attended all the best practice management session and you know how important hitting your Key Performance Indicator numbers are to your success. But here's the thing. Learning how to manage people is as antiquated as the Titanic and just as dangerous to boot. In fact most managers using the "old school" tactics suffer the same fate as the lost souls on that colossal ship.
A New Coaching Paradigm Emerges Ultimately when your team suffers a slump and cannot hit their numbers you have to actually do something to change those results, not just read them from a spreadsheet on your laptop. That is why we have put together the most powerful system for coaching your service team into service heroes instead of just managing them.
Performance Coaches that will change your culture and create a team of absolute "Rock Stars." You will learn how to do the following:
- Motivate your team to ask (And BEG) you for help to improve
- Read your KPl's and turn them into coaching opportunities
- Finding/identifying the right people to be on your team
- Results-based Training to achieve maximum client service & sales results
- Holding coaching conversations that will create immediate results
- The 10 stages of accountability
- Giving your team the gift of responsibility
- Perform "Active Ride-a-Long" coaching that gets results NOW
- Create a high performance in-house "New Employee Orientation" program
- Create an "Intensive-Care"" program to turnaround serial non-performers
Day 1 Agenda - Performance Coach Principles (class is from 9 AM to 5 PM)
All participants will learn the essential responsibilities of a performance coach. We will be going over the difference between managing and coaching, the death of Service Sales Management and creating boundaries.
We will also examine the road blocks or "yellow lights" that may be a barrier for each student to achieve their success. We will talk about how to identify these yellow lights and how to overcome them so each student can create the paradigm shift needed to achieve maximum success and results focused conclusions.
This is an important day to get the mind of the students prepared for the road ahead and to commit to learning the material and using it.
Day 2 Agenda - The Pillars of Performance (class is from 9 AM to 5 PM)
A good coach starts with finding the right people to perform and ends with training, training, and yes more... training. This is how we will start day two of the Performance Coach workshop
In order to train you will need to be able to determine the difference between active and passive coaching, the 10 stages of accountability and mastering the turnaround, all while building up your credibility with your team.
After mastering these coaching skills you will find yourself becoming a living legend.
Day 3 Agenda - Performance Coaching In Action (class is from 9 AM to 5 PM)
If growing your business is all about training, training and more...training, then today is about role-play, role-play and more...role-play. The more you put in, the more you will get out of this day.
It is all about preparation, and that means practice. Through role-play we will be testing your knowledge and everything you have learned throughout the week, including real time "intensive care," mid-call coaching moments as the "quality control" agent for the company, and curbside evaluations.
The best part of this day is that it is being recorded so that you will be able to look back for guidance as often as you need to while going forward with the four months of mentoring.
What's Included?
3 - Day Focused Sales Training Event
4 - Weeks Post Summit Coaching& Phone Support
3 Books and 100 Hours of Audio & Video Content
Participants will be isolated and tested as they are filmed and recorded. Students will role-play the entire process from beginning to end, including handling at least 6 random objections as part of their grade.
Students will receive graduation certificates and be instructed on how to keep score and track their progress in the Technician Success Organizer during the 4 week aftercare coaching program.
Owners can watch their employees via live streaming TV as they burst with pride over this great accomplishment.
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